Returns & Exchanges
At Footpatrol UK, we want you to be fully satisfied with your purchase, which is why we offer a 28-day return period for all unworn items in their original packaging. Please ensure all tags remain attached and the footwear box is protected during transit to qualify for a full refund.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Choose a Carrier
Select your preferred return method from our list of approved couriers and download your digital or printable shipping label.
Package Your Items
Place the items in their original branded box and secure them inside a mailing bag or outer cardboard box to prevent damage to the product packaging.
Drop Off and Track
Take your parcel to the nearest drop-off point and keep your receipt; once received at our warehouse, your refund will be processed within 5-7 working days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing