Frequently Asked Questions
Everything you need to know about shopping with Footpatrol UK.
What are your UK delivery options and timeframes?
We offer Standard Delivery within 3-5 working days and Next Day Delivery for orders placed before 9pm Sunday to Friday. Tracking information is provided via email once your order leaves our warehouse.
How do I return an item if it doesn't fit?
You can return any unworn items in their original packaging within 28 days of purchase. Returns can be processed via our online portal or by visiting any Footpatrol store with your proof of purchase.
Which payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express. We also support digital payments via PayPal, Apple Pay, and Klarna for flexible financing.
Are your products 100% authentic?
Yes, Footpatrol UK is an authorized retailer for all brands we carry. Every product is sourced directly from the manufacturer to ensure 100% authenticity for our customers.
Can I cancel or amend my order after it has been placed?
To ensure fast delivery, we begin processing orders immediately. Consequently, we are unable to cancel or amend orders once they are confirmed, though you may return the items once received.
Do you ship internationally?
Yes, Footpatrol ships to a wide range of international destinations. Shipping costs and estimated delivery times vary by country and are calculated at the checkout stage.